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Return & Refund Policy
Thank you for shopping at [oroaje.com marketplace]. Because we host multiple independent sellers, return policies may vary slightly by vendor. Please review the specific vendor’s policy on their product page before purchasing.
1. General Return Window
Standard Return Period: Most items can be returned within [7] days of delivery. Individual Vendor Policies: Some vendors may offer different windows (e.g., 10 days for electronics or 20 days for fashion). Always check the "Vendor Policy" tab on the product listing.
2. Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
Condition: Unused, unworn, and in the same condition as received. Packaging: Must be in the original packaging with all tags, labels, and seals intact. Proof of Purchase: A receipt or order number is required.
3. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
Perishable goods (food, flowers). Personalized or custom-made items. Personal care items (underwear, earrings with broken hygiene seals). Downloadable digital products or software with broken seals.
4. Return Process
To initiate a return, follow these steps:
Contact the Seller: Log into your account, go to "My Orders," and select "Request Return" for the specific item to notify the vendor. Vendor Approval: The vendor will review your request and respond within [48] hours with further instructions or a shipping label. Ship the Item: Securely package the item. Unless the item is defective, the customer is typically responsible for return shipping costs. We recommend using a trackable shipping service.
5. Refunds & Compensation.
Once the vendor receives and inspects the item, we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds are processed to the original payment method or your account wallet.
Timeline: Please allow [7-14] business days for the credit to appear on your statement.
Shipping Costs: Original shipping fees are non-refundable unless the return is due to a vendor error (e.g., defective or wrong item).
6. Dispute Resolution
If you and the vendor cannot reach an agreement regarding a return or refund, you may escalate the issue to
https://oroaje.com/account-tickets
Support. Our team will mediatethe dispute based on our marketplace guarantees.
